Terms of use

Terms and Conditions of Sales

Here is important information about our terms of sale. It is your responsibility to read the following rules. By ordering from www.cool-simple.com, you agree to comply with the following terms and conditions.

1. Products

You can check online if the products you want to order are available. If a product is unavailable, you will be notified while placing your order.

Product descriptions and photos are provided for information purposes only. Cool&Simple reserves the right to modify them at any time.

2. Orders

Customer satisfaction is Cool&Simple's priority. If, despite all our efforts, you are not completely satisfied with the product or service, please contact us as soon as possible by phone at 438-862-8845 or by email at serviceclients@cool-simple.com and we will see how we can help you.

Once your order has been placed, we will send you a confirmation email. All orders placed on cool-simple.com must be accepted by Les Surgelés Cool et Simple Inc. If your order is refused or cancelled, we will inform you as soon as possible and we will refund your invoice.

If you would like to change or cancel an order, please contact our customer service department at 438-862-8845 as soon as possible.

Payment by credit card is secure and the transaction is sent in encrypted mode to a bank validation server according to the Secure Socket Layers (SSL) protocol, making the transmission secure. Cool&Simple has no access to your credit card information.

3. Prices and Payment Terms

We reserve the right to change prices at any time and without notice. All prices are quoted in Canadian dollars. Taxes are charged on delivery feeds.

We accept credit card payments. We will debit the amount of your order when it is placed.

You will receive your invoice by email when your order is processed by Cool&Simple.

4. Delivery Information

Choose your range of delivery times when ordering.

Respecting the cold chain is our priority! We make sure your products stay frozen, from our freezers to your door.

If you are not present at the time of delivery, your order will wait for you at your door.

Over $75 : FREE

Under $75: $15

You can also choose to pick up your order in store, and save on delivery rates!

5. Customer Service

If you have any questions, contact us by phone at 438-862-8845 or by email at serviceclients@cool-simple.com

Les Surgelés Cool&Simple 

5757 Chemin Saint-François, Ville Saint-Laurent, Québec H4S 1B6

Head Office : 514- 281-6400

Customer Service : 438-862-8845