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Privacy policy

Update July 30, 2024
Cool & Simple Privacy Statement

At Les Surgelés Cool&Simple, a division of Gastronomia Fine Foods, hereinafter referred to as "Cool&Simple", we strictly control how the personal information you provide to us is used and disclosed, and we appreciate the trust you place in us in this regard. This Privacy Statement outlines our personal data protection policy. By using the cool-simple.com website, you agree to adhere to the practices described in this Privacy Statement.

  1. Information Collection

At Cool&Simple, we collect various types of information about you, including:

  • Personal Information: such as your name, email address, phone number, and other contact information when you voluntarily provide it.

  • Browsing Information: such as your IP address, browser type, pages visited, and time spent on our site.

  1. Use of Information

We use the information collected to:

  • Provide and improve our services: ensure proper operation and a better user experience.

  • Communicate with you: respond to your inquiries, send updates, and important notifications.

  • Personalize your experience: tailor content and offers based on your interests and preferences.

  1. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:

  • Service providers: who help us operate our website and deliver our services, such as delivery providers.

  • Legal requirements: when we are required to disclose information by law or to protect our rights.

  1. Information Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

  1. Your Rights

You have the right to:

  • Access your information: and request a copy of it.

  • Correct your information: if it is incorrect or incomplete.

  • Delete your information: under certain circumstances.

  • Restrict or object to: the processing of your information.

  1. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your online experience. You can manage your cookie preferences through your browser settings.

  1. Changes to the Privacy Policy

We reserve the right to update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

  1. Protection of Personal Information

At Cool&Simple, we are committed to maintaining the highest standards of data confidentiality and have implemented comprehensive measures in accordance with Quebec’s Law 25, aimed at modernizing the protection of personal information. Here is an overview of our compliance with the key provisions of Law 25:

  • Enhanced Consent Requirements: We ensure that any consent obtained for the collection, use, or disclosure of personal information is clear, freely given, and informed. Consent procedures are designed to be understandable, with additional safeguards in place for minors' personal information.

  • Privacy Impact Assessments: Before initiating new projects or modifying existing processes that involve personal information, we conduct thorough Privacy Impact Assessments (PIAs) to identify and mitigate privacy risks.

  • Data Portability: Upon request, we facilitate the transfer of an individual's personal data to another organization, subject to technical feasibility, ensuring that individuals have control over their information.

  • Data Protection Officer: We have appointed a dedicated Data Protection Officer (DPO), Laurence Azoulay, Human Resources Manager, responsible for overseeing data protection strategies and compliance with privacy laws.

  • Breach Notification: In the event of a data breach, we have established robust procedures to promptly notify the Commission d'accès à l'information (CAI) and affected individuals, especially if the breach poses a risk of serious harm.

  • Increased Powers for the CAI: We recognize and respect the increased powers granted to the CAI, and we are committed to fully cooperating with the authority in case of investigations or compliance audits.

  • Right to Be Forgotten: We honor individuals' requests to have their personal data deleted from our systems, except where we are required to retain the information by law or for legitimate business reasons.

Our adherence to these principles reflects our ongoing commitment to privacy, security, and compliance. We continuously monitor our practices to ensure they meet the requirements of Law 25 and adjust our protocols as needed to maintain the highest level of data protection.

If you have any questions or concerns regarding this privacy policy, please contact us at:

Cool et Simple
Address: 5757 chemin Saint-François, Ville Saint-Laurent, Quebec, Canada, H4S 1B6
By email: serviceclients@cool-simple.com or by phone: 438-862-8845