Terms of service

Here is important information about our terms of sale. It is your responsibility to read the following rules. By ordering from www.cool-simple.com, you agree to comply with the following terms and conditions.

Products

Availability: You can check online if the products you want to order are available. If a product is unavailable, you will be notified while placing your order.

Descriptions: Product descriptions and photos are provided for information purposes only. Cool&Simple reserves the right to modify them at any time.

Orders

Satisfaction Guaranteed: Customer satisfaction is Cool&Simple's priority. If, despite all our efforts, you are not completely satisfied with the product or service, please contact us as soon as possible by phone at 438-862-8845 or by email at serviceclients@cool-simple.com and we will see how we can help you.

Order Confirmation: Once your order has been placed, we will send you a confirmation email. All orders placed on cool-simple.com must be accepted by Les Surgelés Cool et Simple Inc. If your order is refused or cancelled, we will inform you as soon as possible and we will refund your invoice.

Changing or Cancelling an Order: If you would like to change or cancel an order, please contact our customer service department at 438-862-8845 as soon as possible.

Secure Transaction: Payment by credit card is secure and the transaction is sent in encrypted mode to a bank validation server according to the Secure Socket Layers (SSL) protocol, making the transmission secure. Cool&Simple has no access to your credit card information.

Prices and Payment Terms

Price: We reserve the right to change prices at any time and without notice. All prices are quoted in Canadian dollars. Taxes are charged on delivery feeds.

Payment Terms: We accept credit card payments. We will debit the amount of your order when it is placed.

Billing: You will receive your invoice by email when your order is processed by Cool&Simple.

Delivery Information

Delivery Hours and Days: Choose your range of delivery times when ordering.

Respect of the Cold Chain: Respecting the cold chain is our priority! We make sure your products stay frozen, from our freezers to your door. If you are not present at the time of delivery, your order will wait for you at your door.

Delivery Rates:

ZONE 1: GREATER MONTREAL

- Minimum order to be delivered: 50$ (pick up at our stores is free with no minimum order)

- Orders under 100$: 15$ shipping cost

- Orders of 100$ and more: Free Delivery

MONTREAL

H1A, H1B, H1C, H1E, H1G, H1H, H1J, H1K, H1L, H1M, H1N, H1P, H1R, H1S, H1T, H1V, H1W, H1X, H1Y, H1Z, H2A, H2B, H2C, H2E, H2G, H2H, H2J, H2K, H2L, H2M, H2N, H2P, H2R, H2S, H2T, H2V, H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3E, H3G, H3H, H3J, H3K, H3L, H3M, H3N, H3P, H3R, H3S, H3T, H3V, H3W, H3X, H3Y, H3Z, H4A, H4B, H4C, H4E, H4G, H4H, H4J, H4K, H4L, H4M, H4N, H4P, H4R, H4S, H4T, H4V, H4W, H4X, H4Y, H4Z, H5A, H5B, H8N, H8P, H8R, H8S, H8T

NORTH SHORE

H7A, H7B, H7C, H7E, H7G, H7H, H7J, H7K, H7L, H7M, H7N, H7P, H7R, H7S, H7T, H7V, H7W, H7X, H7Y, H8Y, H8Z, H9A, H9B, H9C, H9E, H9G, H9H, H9J, H9K, H9P, H9R, H9S, H9W, H9X, J7W

SOUTH SHORE

J3Y, J3Z, J4B, J4G, J4H, J4J, J4K, J4L, J4M, J4N, J4P, J4R, J4S, J4T, J4V, J4W, J4X, J4Y, J4Z, J5A, J5B, J5C, J5R

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ZONE 2

- Minimum order to be delivered: 50$ (pick up at our stores is free with no minimum order)

- Orders under 150$: 20$ shipping cost

- Orders of 150$ and more: Free Delivery

G0A1H0, G0P1A0, G0P1A1, G0P1B0, G0P1C0, G0P1G0, G0P1H0, G0P1J0, G0P1K0, G0P1L0, G0P1M0, G0R3E0, G0X2L0, G0X2P0, G0X2X0, G0X3J0, G0X3L0, G1A, G1B, G1C, G1E, G1G, G1H, G1J, G1K, G1L, G1M, G1N, G1P, G1R, G1S, G1T, G1V, G1W, G1X, G1Y, G2A, G2B, G2C, G2E, G2G, G2J, G2K, G2L, G2M, G2N, G3A, G3B, G3E, G3G, G3J, G3K, G6C, G6J, G6K, G6L, G6P, G6R, G6S, G6T, G6V, G6W, G6X, G6Y, G6Z, G7A, G8T, G8V, G8W, G8Y, G8Z, G9A, G9B, G9C, G9H, G9N, G9P, G9R, G9T, J0A1A0, J0A1B0, J0A1E0, J0A1G0, J0A1H0, J0A1J0, J0A1K0, J0A1L0, J0A1M0, J0A1N0, J0B1A0, J0B1B0, J0B1C0, J0B1E0, J0B1G0, J0B1J0, J0B1K0, J0B1L0, J0B1M0, J0B1P0, J0B1R0, J0B1S0, J0B1T0, J0B1W0, J0B1X0, J0B1Y0, J0B2A0, J0B2B0, J0B2C0, J0B2E0, J0B2H0, J0B2K0, J0B2L0, J0B2M0, J0B2N0, J0B2P0, J0B2R0, J0B2T0, J0B2V0, J0B2W0, J0B2X0, J0B2Y0, J0B2Z0, J0B3A0, J0B3B0, J0B3B1, J0B3E0, J0B3E1, J0B3E2, J0B3E3, J0B3E4, J0B3E5, J0B3G0, J0B3H0, J0B3J0, J0B4B0, J0C1A0, J0C1B0, J0C1C0, J0C1E0, J0C1G0, J0C1J0, J0C1K0, J0C1L0, J0C1M0, J0C1N0, J0C1R0, J0C1S0, J0E1A0, J0E1B0, J0E1E0, J0E1G0, J0E1H0, J0E1K0, J0E1M0, J0E1P0, J0E1R0, J0E1S0, J0E1V0, J0E1W0, J0E1X0, J0E1Y0, J0E1Y1, J0E1Z0, J0E2A0, J0E2B0, J0E2B1, J0E2C0, J0E2E0, J0E2G0, J0E2J0, J0E2K0, J0E2L0, J0E2L1, J0E2L2, J0E2M0, J0E2N0, J0E2P0, J0E2T0, J0G1A0, J0G1B0, J0G1C0, J0G1H0, J0G1J0, J0G1K0, J0G1L0, J0G1M0, J0G1N0, J0G1P0, J0G1R0, J0G1S0, J0G1T0, J0G1V0, J0G1W0, J0G1X0, J0H1A0, J0H1B0, J0H1C0, J0H1E0, J0H1E1, J0H1G0, J0H1H0, J0H1H1, J0H1H2, J0H1J0, J0H1K0, J0H1L0, J0H1M0, J0H1N0, J0H1P0, J0H1R0, J0H1S0, J0H1T0, J0H1V0, J0H1W0, J0H1Y0, J0H1Z0, J0H2B0, J0H2C0, J0H2E0, J0H2G0, J0J1A0, J0J1B0, J0J1C0, J0J1E0, J0J1G0, J0J1J0, J0J1K0, J0J1L0, J0J1M0, J0J1N0, J0J1P0, J0J1R0, J0J1S0, J0J1T0, J0J1V0, J0J1W0, J0J1X0, J0J1Y0, J0J1Z0, J0J2B0, J0J2C0, J0J2E0, J0J2G0, J0J2H0, J0J2J0, J0J2K0, J0K1B0, J0K2Z0, J0K3E0, J0L1A0, J0L1B0, J0L1C0, J0L1H0, J0L1M0, J0L1N0, J0L1P0, J0L1R0, J0L1T0, J0L1W0, J0L1Y0, J0L2A0, J0L2B0, J0L2E0, J0L2H0, J0L2J0, J0L2K0, J0L2L0, J0L2M0, J0L2N0, J0L2R0, J0N1E0, J0N1G0, J0N1G1, J0N1G2, J0N1G3, J0N1G4, J0N1G5, J0N1H0, J0N1M0, J0N1P0, J0P1B0, J0P1G0, J0P1H0, J0P1J0, J0P1M0, J0P1N0, J0P1P1, J0P1R0, J0P1S0, J0P1T0, J0P1W0, J0P1X0, J0P1Y0, J0P1Z0, J0S0A1, J0S0A3, J0S0A4, J0S0A5, J0S0A6, J0S0A7, J0S0A8, J0S0A9, J0S0B1, J0S0B2, J0S0B3, J0S0B4, J0S0B5, J0S1A0, J0S1B0, J0S1C0, J0S1E0, J0S1G0, J0S1H0, J0S1K0, J0S1L0, J0S1M0, J0S1N0, J0S1P0, J0S1R0, J0S1S0, J0S1T0, J0S1V0, J0S1W0, J0S1Y0, J0S2C0, J0S2E0, J0V1B0, J0V1H0, J0V1J0, J0V1L0, J0V1R0, J0V1S0, J0X3B0, J1A, J1C, J1E, J1G, J1H, J1J, J1K, J1L, J1M, J1N, J1R, J1S, J1T, J1X, J1Z, J2A, J2B, J2C, J2E, J2G, J2H, J2J, J2K, J2L, J2M, J2N, J2R, J2S, J2T, J3M, J3P, J3R, J3T, J5J, J5K, J5L, J5N, J5T, J5V, J5W, J5X, J5Y, J5Z, J6A, J6E, J6J, J6K, J6N, J6R, J6S, J6T, J6V, J6W, J6X, J6Y, J6Z, J7A, J7B, J7C, J7E, J7G, J7H, J7J, J7K, J7L, J7M, J7N, J7P, J7R, J7T, J7V, J7X, J7Y, J7Z, J8L, J8M, J8P, J8R, J8T, J8V, J8X, J8Y, J8Z, J9A, J9B, J9H, J9J, J2W, J2X, J2Y, J3A, J3B, J3E, J3G, J3H, J3L, J3N, J3V, J3X

Customer Service

If you have any questions, contact us by phone at 438-862-8845 or by email at serviceclients@cool-simple.com

Les Surgelés Cool&Simple
5757 Chemin Saint-François, Ville Saint-Laurent, Québec H4S 1B6
Head Office : 514- 281-6400
Customer Service : 438-862-8845
info@cool-simple.com